1. Cristiano Fragassa, Ana Pavlovic, Salvatore Massimo | 297-310 |
USING A TOTAL QUALITY STRATEGY IN A NEW PRACTICAL APPROACH FOR IMPROVING THE PRODUCT RELIABILITY IN AUTOMOTIVE INDUSTRY |
2. Mahmoud Zamani, Changiz Valmohammadi | 311-322 |
EVALUATING THE EFFECTS OF THE IMPLEMENTATION OF IRAN NATIONAL
QUALITY AWARD NEW MODEL (INQA) IN
IRANIAN ORGANIZATIONS |
3. Ilija Djekic, Nada Smigic, Nikola Tomic Andreja Rajkovic | 323-334 |
STATISTICAL PROCESS CONTROL IN SERBIAN FOOD PACKAGING |
4. Sanja Zivkovic, Srecko Devjak | 335-346 |
BURNOUT SYNDROM OF THE RADIO TELEVISION OF SERBIA JOURNALISTS |
5. Yurij Vasilkov, Ludmila Gushina | 347-356 |
ANALYSIS OF THE EFFECTIVENESS AND EFFICIENCY OF MANAGEMENT SYSTEMS BASED ON SYSTEM ANALYSIS METHODOLOGY |
6. Eduardo Gomes Salgado, Carlos Eduardo Sanches da Silva, Carlos Henrique Pereira Mello, Elizabete Ribeiro Sanches da Silva | 357-370 |
DIFFICULTIES ENCOUNTERED IN ISO 9001:2008 IMPLEMENTATION PROJECTS IN INCUBATED TECHNOLOGY-BASED COMPANIES |
7. Gezahegn Tesfaye, Daniel Kitaw, Amare Matebu | 371-384 |
A TOTAL MANUFACTURING SOLUTIONS TECHNIQUE TO SELECT APPROPRIATE IMPROVEMENT STRATEGY: CASE STUDY OF A FOOTWEAR FACTORY |
8. Zorica Gluvakov, Slavica Prvulovic, Zlatko Kosut, Sasa Igic, Miladin Brkic | 385-398 |
ANALYSIS OF THERMAL-CHEMICAL CHARACTERISTICS OF BIOMASS ENERGY PELLETS |
9. Yerriswamy Wooluru, Swamy D.R., P. Nagesh | 399-416 |
THE PROCESS CAPABILITY ANALYSIS - A TOOL FOR PROCESS PERFORMANCE MEASURES AND METRICS - A CASE STUDY |
10. Slavomir Bednar, Vladimir Modrak | 417-430 |
MASS CUSTOMIZATION AND ITS IMPACT ON ASSEMBLY PROCESS' COMPLEXITY |
11. Jagadeesh Rajashekharaiah | 431-446 |
QUALITY LEADERS - LEARNING FROM THE DEMING PRIZE WINNERS IN INDIA |
12. Kanwal Nasim, Saquib Yusaf Janjua | 447-460 |
SERVICE QUALITY PERCEPTIONS AND PATIENTS' SATISFACTION: A COMPARATIVE CASE STUDY OF A PUBLIC AND A PRIVATE SECTOR HOSPITAL IN PAKISTAN |