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Volume 9 Number 2 Year - 2015
Number of articles: 12
| 1. Eduardo G. Salgado, Elizabete Ribeiro Sanches da Silva, Carlos Eduardo Sanches da Silva, Carlos Henrique Pereira Mello | 185-196 |
| AN ANALYTIC HIERARCHY PROCESS ANALYSIS FOR SMALL AND MEDIUM-SIZED ENTERPRISES: PRIORITIZING THE PRACTICES OF TOTAL QUALITY MANAGEMENT IN BRAZIL | |
| 2. Zuzana Kapsdorferova, Maria Kadlecikova, Emilia Svitova | 197-208 |
| UTILIZATION OF QUALITY MANAGERIAL SYSTEMS IN BUSINESS ENTITIES IN THE SLOVAK REPUBLIC | |
| 3. Sabahudin Jasarevic, Safet Brdarevic, Mustafa Imamovic, Magdalena Diering | 209-230 |
| STANDPOINT OF THE TOP MANAGEMENT ABOUT THE EFFECTS OF INTRODUCED QUALITY SYSTEM AND CONTINUATION AF ACTIVITIES OF ITS IMPROVEMENT | |
| 4. Osmo Kauppila, Janne Harkonen, Seppo Vayrynen | 231-242 |
| INTEGRATED HSEQ MANAGEMENT SYSTEMS: DEVELOPMENTS AND TRENDS | |
| 5. Radoica Luburic, Milan Perovic, Rajko Sekulovic | 243-250 |
| QUALITY MANAGEMENT IN TERMS OF STRENGTHENING THE "THREE LINES OF DEFENCE" IN RISK MANAGEMENT - PROCESS APPROACH | |
| 6. Yerriswamy Wooluru, D.R. Swamy, P. Nagesh | 251-264 |
| ACCURACY ANALYSIS OF WRIGHT'S CAPABILITY INDEX "CS" AND MODELLING NON-NORMAL DATA USING STATISTICAL SOFTWARE-A COMPARATIVE STUDY | |
| 7. Marta Kadlubek, Janusz Grabara | 265-278 |
| CUSTOMERS' EXPECTATIONS AND EXPERIENCES WITHIN CHOSEN ASPECTS OF LOGISTIC CUSTOMER SERVICE QUALITY | |
| 8. Cristiano Fragassa | 143-154 |
| LIMITS IN APPLICATION OF INTERNATIONAL STANDARDS TO INNOVATIVE CERAMIC SOLUTIONS | |
| 9. Massimo Andretta, Floriana Coppola, Ana Pavlovic | 299-308 |
| APPLICATION OF THE QUALITY NORMS TO THE MONITORING AND THE PREVENTIVE CONSERVATION ANALYSIS OF THE CULTURAL HERITAGE | |
| 10. Nebojsa Pavlovic | 309-322 |
| AUTHENTIC LEADERSHIP IN EDUCATIONAL INSTITUTIONS | |
| 11. Galina Mozhaeva, Nina Aniskina, Polina Mozhaeva Renha, Galina Serbina | 323-338 |
| DEVELOPMENT OF VET QUALITY IN RUSSIA IN THE CONTEXT OF THE EUROPEAN MODEL OF EDUCATION QUALITY CQAF | |
| 12. Sergey Trapitsin, Olga Krokinskaya, Victor Timchenko | 339-354 |
| QUALITY ASSESSMENT IN HIGHER EDUCATION: ARE RUSSIAN UNIVERSITIES FOCUSED ON THE EDUCATIONAL NEEDS OF STUDENTS? | |