1. Eduardo G. Salgado, Elizabete Ribeiro Sanches da Silva, Carlos Eduardo Sanches da Silva, Carlos Henrique Pereira Mello | 185-196 |
AN ANALYTIC HIERARCHY PROCESS ANALYSIS FOR SMALL AND MEDIUM-SIZED ENTERPRISES: PRIORITIZING THE PRACTICES OF TOTAL QUALITY MANAGEMENT IN BRAZIL |
2. Zuzana Kapsdorferova, Maria Kadlecikova, Emilia Svitova | 197-208 |
UTILIZATION OF QUALITY MANAGERIAL SYSTEMS IN BUSINESS ENTITIES IN THE SLOVAK REPUBLIC |
3. Sabahudin Jasarevic, Safet Brdarevic, Mustafa Imamovic, Magdalena Diering | 209-230 |
STANDPOINT OF THE TOP MANAGEMENT ABOUT THE EFFECTS OF INTRODUCED QUALITY SYSTEM AND CONTINUATION AF ACTIVITIES OF ITS IMPROVEMENT |
4. Osmo Kauppila, Janne Harkonen, Seppo Vayrynen | 231-242 |
INTEGRATED HSEQ MANAGEMENT SYSTEMS: DEVELOPMENTS AND TRENDS |
5. Radoica Luburic, Milan Perovic, Rajko Sekulovic | 243-250 |
QUALITY MANAGEMENT IN TERMS OF STRENGTHENING THE "THREE LINES OF DEFENCE" IN RISK MANAGEMENT - PROCESS APPROACH |
6. Yerriswamy Wooluru, D.R. Swamy, P. Nagesh | 251-264 |
ACCURACY ANALYSIS OF WRIGHT'S CAPABILITY INDEX "CS" AND MODELLING NON-NORMAL DATA USING STATISTICAL SOFTWARE-A COMPARATIVE STUDY |
7. Marta Kadlubek, Janusz Grabara | 265-278 |
CUSTOMERS' EXPECTATIONS AND EXPERIENCES WITHIN CHOSEN ASPECTS OF LOGISTIC CUSTOMER SERVICE QUALITY |
8. Cristiano Fragassa | 143-154 |
LIMITS IN APPLICATION OF INTERNATIONAL STANDARDS TO INNOVATIVE CERAMIC SOLUTIONS |
9. Massimo Andretta, Floriana Coppola, Ana Pavlovic | 299-308 |
APPLICATION OF THE QUALITY NORMS TO THE MONITORING AND THE PREVENTIVE CONSERVATION ANALYSIS OF THE CULTURAL HERITAGE |
10. Nebojsa Pavlovic | 309-322 |
AUTHENTIC LEADERSHIP IN EDUCATIONAL INSTITUTIONS |
11. Galina Mozhaeva, Nina Aniskina, Polina Mozhaeva Renha, Galina Serbina | 323-338 |
DEVELOPMENT OF VET QUALITY IN RUSSIA IN THE CONTEXT OF THE EUROPEAN MODEL OF EDUCATION QUALITY CQAF |
12. Sergey Trapitsin, Olga Krokinskaya, Victor Timchenko | 339-354 |
QUALITY ASSESSMENT IN HIGHER EDUCATION: ARE RUSSIAN UNIVERSITIES FOCUSED ON THE EDUCATIONAL NEEDS OF STUDENTS? |