1. Zdravko Krivokapic, Aleksandar Vujovic, Jelena Jovanovic, Sasa Petrovic, Sanja Pekovic | 5-16 |
AN REVIEW AND ANALYSIS CONCERNING THE EFFECTS OF QUALITY ON INNOVATION PERFORMANCE |
2. Hanae Ibn El Haj, Mohamed Lamrini, Noureddine Rais | 17-30 |
QUALITY OF CARE BETWEEN DONABEDIAN MODEL AND ISO9001V2008 |
3. Alcina Dias, Inaki Heras | 31-62 |
EFFICIENCY OF ISO 9001 IN PORTUGAL: A QUALITATIVE STUDY FROM A HOLISTIC THEORETICAL PERSPECTIVE |
4. Djurdjica Perovic, Tatjana Stanovcic, Ilija Moric, Sanja Pekovic | 63-70 |
WHAT FACTORS INFLUENCE QUALITY SERVICE IMPROVEMENT IN MONTENEGRO: EMPIRICAL ANALYSIS |
5. Gilberto Santos, Antonio Leal Millan | 71-86 |
MOTIVATION AND BENEFITS OF IMPLEMENTATION AND CERTIFICATION ACCORDING ISO 9001 - THE PORTUGUESE EXPERIENCE |
6. Nikola Stefanovic, Nemanja Stansic, Zivadin Stefanovic | 87-96 |
PRIVATE EQUITY INVESTING AND TOTAL QUALITY - UPDATED |
7. Pawel Nowicki, Piotr Kafel, Tadeusz Sikora | 97-106 |
SELECTED REQUIREMENTS OF INTEGRATED MANAGEMENT SYSTEMS BASED ON PAS 99 SPECIFICATION |
8. Yonatan Mengesha Awaj, Ajit Pal Singh, Wassihun Yimer Amedie | 107-126 |
QUALITY IMPROVEMENT USING STATISTICAL PROCESS CONTROL TOOLS IN GLASS BOTTLES MANUFACTURING COMPANY |
9. Ripon Kumar Chakrabortty, Tarun Kumar Biswas, Iraj Ahmed | 127-140 |
REDUCING PROCESS VARIABILITY BY USING DMAIC MODEL: A CASE STUDY IN BANGLADESH |
10. Marija Zahar Djordjevic, Hrvoje Puskaric | 141-152 |
MANAGEMENT OF PROCESS SAFETY IN FOOD CHAIN |
11. Nandkumar Gilke, Shankar Mantha, Gopakumaran Thampi | 153-162 |
INFRASTRUCTURAL BACKBONE OF ENABLING AND CONVERGING TECHNOLOGIES FOR MASS CUSTOMIZATION MANUFACTURING SYSTEM IN AUTOMOTIVE INDUSTRIES |
12. P.R. Ramesh, Rajesh Jain | 163-168 |
IS ISO 9000 CERTIFICATION LOSING ITS CREDIBILITY? |