1. S. Pekovic | 1-14 |
WHAT IS THE PURPOSE OF ISO 9000 CERTIFICATION? EMPIRICAL EVIDENCE FROM FRENCH MICRO-DATA |
2. S. Karapetrovic | 15-22 |
INTEGRATIVE AUGMENTATION OF STANDARDIZED MANAGEMENT SYSTEMS |
3. A. Vujovic, J. Jovanovic, Z. Krivokapic, M. Perovic, M. Sokovic | 23-33 |
DETERMINATION OF QMS PRINCIPLE COEFFICIENTS OF SIGNIFICANCE IN ACHIEVING BUSINESS EXCELLENCE |
4. M. Diaye, J.Jovanovic, Z.Krivokapic, S. Pekovic, A. Vujovic | 35-41 |
DIFFICULTIES IN ISO 9001 IMPLEMENTATION IN MANUFACTURING AND SERVICE ORGANIZATIONS: EMPIRICAL EVIDENCE FROM SERBIA-MONTENEGRO |
5. S. Spasos, A. Alexandris, G. Petropoulos, N. M. Vaxevanidis | 43-50 |
IMPLEMENTATION OF EFQM MODEL IN A GREEK ENGINEERING HIGHER EDUCATION INSTITUTE: A FRAMEWORK AND A CASE STUDY |
6. S. Zivojinovic, T. Petrovic, A. Stanimirovic | 51-58 |
BALANCED SCORECARD AS AN ADVANCED MANAGEMENT CONCEPT WITHIN THE INTEGRATED QUALITY MANAGEMENT MODEL |
7. J.Jovanovic, Z. Krivokapic | 59-67 |
AHP IN IMPLEMENTATION OF BALANCED SCORECARD |
8. T. Gvozdenovic, M. Miljanovic, A. Jegdic, Z. Crnogorcic | 69-76 |
BODIES OF KNOWLEDGE IN PROJECT MANAGEMENT AND PROJECT QUALITY MANAGEMENT |
9. A.Veljovic, P.Niksic, N.Gojgic | 77-82 |
APPLICATION OF OLAP SYSTEM IN INFORMATION SUB-SYSTEM OF QMS INCOSISTENCY ANALYSIS |