Volume 4 Number 2 Year - 2010

Number of articles: 8



Authors: Prasun Das, Shubhabrata Datta

95-103

A STATISTICAL CONCEPT IN DETERMINATION OF THRESHOLD VALUE FOR FUTURE DIAGNOSIS IN MTS: AN ALTERNATIVE TO TAGUCHI?S LOSS FUNCTION APPROACH

Authors: Dauw-Song Zhu, Chih-Te Lin, Chung-Hung Tsai, Ji-Fu Wu

105-116

A STUDY ON THE EVALUATION OF CUSTOMERS' SATISFACTION - THE PERSPECTIVE OF QUALITY

Authors: Aleksandar Vujovic, Zdravko Krivokapic, Jelena Jovanovic

117-124

TOP PRIORITI QMS PRINCIPLES FOR ACHIEVING BUSINESS EXCELLENCE

Authors: Filipa Fonseca, Sofia Pinto, Carlos Brito

125-130

SERVICE QUALITY AND CUSTOMER SATISFACTION IN PUBLIC TRANSPORTS

Authors: Boris Agarski, Igor Budak, Janko Hodolic, Djordje Vukelic

131-137

MULTICRITERIA APPROACH FOR ASSESSMENT OF ENVIRONMENTAL QUALITY

Authors: Danijela Tadic, Slavko Arsovski, Miladin Stefanovic, Aleksandar Aleksic

139-144

A FUZZY AHP AND TOPSIS FOR ELV DISMANTLING SELECTION

Authors: K.G. Durga Prasad, K. Venkata Subbaiah, K. Narayana Rao, C.V.R.S.Sastry

146-154

PRIORITIZATION OF CUSTOMER NEEDS IN HOUSE OF QUALITY USING CONJOINT ANALYSIS

Authors: Faisal Talib, Zillur Rahman, M.N. Qureshi

155-168

PARETO ANALYSIS OF TOTAL QUALITY MANAGEMENT FACTORS CRITICAL TO SUCCESS FOR SERVICE INDUSTRIES




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