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Volume 6 Number 4 Year - 2012
Number of articles: 10
| 1. Goutam Kundu, B. Murali Manohar | 301-312 |
| CRITICAL SUCCESS FACTORS FOR IMPLEMENTING LEAN PRACTICES IN IT SUPPORT SERVICES | |
| 2. Ipek Deveci Kocakoc, Aysun Kapucugil Ikiz, Emre Goktepe | 313-320 |
| IMPROVEMENT TOOLBOX DESIGN FOR EFQM CRITERIA | |
| 3. Kenn Jhun Kam, Ahmad Hilmy, Abdul Hamid | 311-332 |
| THE RELATIONSHIP BETWEEN MOTIVES AND BENEFITS ON ADOPTING QLASSIC - CIS 7: 2006 IN MALAYSIA CONSTRUCTION INDUSTRY | |
| 4. Milos Jelic | 333-342 |
| THE IMPACT OF ETHICS ON QUALITY AUDIT RESULTS | |
| 5. Juan José Tarí, Inaki Heras-Saizarbitoria | 343-354 |
| THE SELF-ASSESSMENT PROCESS AND IMPACTS ON PERFORMANCE: A CASE STUDY | |
| 6. Jelena Ruso, Vera Stojanovic | 355-364 |
| OCCUPATIONAL HEALTH AND SAFETY USING DATA MINING | |
| 7. Shahab Alam Malik, Arslan Mushtaq, Kanwal Naseem, Shujah Alam Malik | 365-380 |
| EXAMINING THE RELATIONSHIP AMONG SERVICE QUALITY, CUSTOMER SATISFACTION AND BEHAVIORAL RESPONSES - COMPARISON BETWEEN PUBLIC AND PRIVATE SECTOR BANKS OF PAKISTAN | |
| 8. Radoica Luburic | 381-388 |
| SYNERGISTIC EFFECTS OF TOTAL QUALITY MANAGEMENT AND OPERATIONAL RISK MANAGEMENT IN CENTRAL BANKS | |
| 9. Stevan Zivojinovic , Andrej Stanimirovic | 389-402 |
| SUPPORT OF QUALITY MANAGEMENT SYSTEM AND BALANCED SCORECARD IN THE INTEGRATION OF NORMATIVE, STRATEGIC AND OPERATIONAL MANAGEMENT | |
| 10. Slavko Arsovski, Srdjan Nikezic,Srdjan Vladetic | 403-420 |
| IMPLEMENTATION OF QUALITY THROUGH LEADERSHIP FUNCTIONS - CASE STUDY: OLD ROMAN AQUEDUCT | |