Abstract: The EFQM Excellence Model is a framework that helps organizations to achieve competitive advantage by measuring where they are on their path to excellence. However, it does not tell the o rganization what to do or how it should manage any of these areas. In this study, we suggest a structure to overcome this gap. We present a method, matrix reflections, to find a tool set that can be used for designing improvement approaches in order to rea ch desired results.
Keywords: EFQM, quality improvement tools, matrix reflections method, business excellence model
DOI:
Recieved: Accepted: UDC: 65.018
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