Volume 6 Number 4 Year - 2012
Number of articles: 10
IMPROVEMENT TOOLBOX DESIGN FOR EFQM CRITERIA
Authors: Ipek Deveci Kocakoc, Aysun Kapucugil Ikiz, Emre Goktepe
Abstract: The EFQM Excellence Model is a framework that helps organizations to achieve competitive advantage by measuring where they are on their path to excellence. However, it does not tell the o rganization what to do or how it should manage any of these areas. In this study, we suggest a structure to overcome this gap. We present a method, matrix reflections, to find a tool set that can be used for designing improvement approaches in order to rea ch desired results.
Keywords: EFQM, quality improvement tools, matrix reflections method, business excellence model