APPLICATION OF LEAN SIX SIGMA TO REDUCE PATIENT WAITING TIME: LITERATURE REVIEW

Atiya Al-Zuheri, Ilias Vlachos, Yousef Amer

Abstract: Reducing patient waits is vital to respond for the increasing demand for quality health services. Toward this endeavour, the aim of this research is to explore the current situation of application of lean six sigma (LSS) techniques in the healthcare sector as a strategy to address negative effects of long waiting of patients. The study reviews the outcomes of application LSS techniques to increase patient's satisfaction with healthcare. A comprehensive review of the literature dedicated to apply LSS in healthcare is used to generate a synthesis of the literature around the chosen research aim. The review focuses on research addressed various types of issues, which can cause increasing waiting time at healthcare centres. The study confirms the significant of LSS application in reducing waiting time of patients at healthcare centres.

Keywords: Lean healthcare, LSS, Waiting time

DOI: 10.24874/IJQR15.01-14

Recieved: 14.08.2019  Accepted: 16.02.2020  UDC: 005.591.1

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