Volume 11 Number 2 Year - 2017
Number of articles: 15
EMPIRICAL ASSESSMENT OF MICROFINANCE BANKS IN NIGERIA USING EFQM EXCELLENCE MODEL
Authors: Chijioke Nwachukwu, Helena Chladkova, Pavel Zufan
Abstract: Measuring the performance of microfinance banks ensure that the banks create value for their various stakeholders. Achieving and sustaining superior business performance is important for organisations. The goal of this study is to assess microfinance banks in Nigeria using EFQM Excellence Model. The study adapts the EFQM self- assessment questionnaire for collecting data from 53 senior staff of selected Microfinance banks in Nigeria. In analyzing our data, Pearson correlation, ANOVA, and multiple regression techniques were used. The result shows that a significant positive association exists between the enablers (leadership, strategy, people, partnerships and resources, processes, products, and services) and results (customer, people, society, and business) criterion. More important, all the 4 hypotheses are supported. The authors suggest that a robust performance management system that integrates leadership, strategy, people, resources, processes, products, and services are important to achieve and sustain excellent results for various stakeholders.
Keywords: EFQM, Performance, strategy, Microfinance banks JEL classification: L20, M10
Article info: pp. 279-294
Recieved: 15.01.2017  Accepted: 10.04.2017  UDC: 005.6:336.7   Downloads: 266