SCIENCE AND KNOWLEDGE IN TERMS OF QUALITY AND QUALITY IN TERMS OF DEVELOPMENT OF KNOWLEDGE AND SCIENCE

Milan J. Perovic, Zdravko Krivokapic

Abstract: The paper starts with a dilemma whether the quality, as a circular logic of the process model, is a scientific discipline or just an art of achieving and satisfaction of requests and wishes of the customer. Beginning from that dilemma, a relationship between science, knowledge and the quality management system has been elaborated. That relationship has been articulated in this paper using examples of improvement as a key principle of QMS. Elaboration of the improvement system is based on QMS principles and requests of international ISO 9000 standards. Connection of requests for improvement and teamwork is a key for understanding of this process. It is associated by one more factor during the operation, also a key for its understanding. It is a training and knowledge, which are foundation of the philosophy of success. This work indicates that it is impossible to achieve improvements without training and new acknowledgements and teamwork. Paper especially refers to the issue of relation between improvements and application of scientific methods and creation of virtual teams structured by the "owner" of the process and scientist from institutes and universities. Improvement, training, science - improvement make a spiral of the success which when initialized generated new cycles of the improvement. If quality is based on continual improvements and dynamic process of acknowledgement and if it founded on scientific prevention, scientific design, scientific recognition and scientific application, does that make it a scientific discipline.

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Recieved: 17.09.2007  Accepted: 22.10.2007  UDC: 001:005.6

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