Abstract: Demanding surrounding makes it necessary for an organisation to adapt and restructure constantly. Th erefore, it is essential for an organisation to acquire competence allowing to use opportunities and avoid dangers which happen, among ot hers, because of changeability of relations between it and people interested. Adapta tion to the changes which occur in the spheres mentioned in the following lines constitutes the challenge. The changes refer to the following s pheres: economical, technological, international or legal and political. It requires systematic and comprehensive organisation development, which becomes possible due to the use of The Management Model of the Polish Quality Award which is perceived as a tool optimising the qua lity of functioning and development of an organisation. The use of the m odel's criteria as a tool supporting development and mistake correction gives a chance to gain competitive predominance of an organisation. This le ads to effective and efficient way of conducting self-assessment as well as sy stematic identification of weak points of an organisation, which, in turn, directs towards the facilitation of pinpointing the direction of its functioning.
Keywords: quality, the process of improvement
Recieved: 25.02.2011 Accepted: 01.07.2011 UDC: 005