IMPROVING THE QUALITY OF STATE SERVICES DUE TO THE USE OF AI TECHNOLOGIES: INTERNATIONAL EXPERIENCE AND PERSPECTIVE OF KAZAKHSTAN
Khalima Sansyzbayeva,
Laura Ashirbekova,
Zhuldyz Ametova,
Elena G. Popkova
Abstract: Artificial intelligence plays a decisive role in developing technologies and opening new horizons in various spheres of life, from medicine to education. It makes everyday tasks simpler and contributes to innovations, changing our view of the possibilities of the future. Artificial intelligence has a large potential to improve the effectiveness of human activities in different directions. It can change the most important aspects of human life and contribute to the operation of businesses, governments, and organisations. AI technologies are actively used in different spheres of public life worldwide. AI technologies are used in medical diagnoses, control of unmanned vehicles, financial tools trading at the stock exchange, analysis of big data, generation and recognition of images, creation of robots, etc. Fundamental AI technologies are to support the transformation of the economy, labour market, state institutions, and society on the whole. The use of AI technologies will ensure significant opportunities for raising the effectiveness of production, reducing costs, and improving the quality of goods and services. An increase in the volumes of data, the development of new types of sensors, and the cheapening of calculation capacities create preconditions for further development of AI technologies. Implementation of AI and global communication infrastructure also change the traditional views of labour relations, leading to the emergence of new professions. Public administration is based on the collection and analysis of large volumes of data. Demand for AI in public administration grows, and the application of AI in this sphere has great potential. The main problems of implementing AI into the practice of public administration are connected with the general issues of the influence of digital technologies on the development of all public spheres. AI can also significantly improve the quality of state services at the national and municipal levels. In this paper, we considered the application of AI in public administration and the provision of state services and its contribution to the improvement of the quality of state services around the world and, in particular, in Kazakhstan.
Keywords: State services, AI tehcnologies, Kazakhstan, Public administration, Governance, E-government
DOI: 10.24874/IJQR19.02-13
Recieved: 26.11.2024 Accepted: 28.04.2025 UDC:
Reads: 32 
