Abstract: Tis paper represents research of several years which is conducted at the Centre for Quality at The faculty of Mechanical Engineering in Podgorica. The main objective was to obtain performances improvement measures for business processes by gathering various approaches and techniques and by underlying importance of integrated approach. This paper gives completely new approach in management systems which aim to provide business continuity according to previous defined goals. Following this, it has been created a system for risks prediction and elimination that could endanger organization functionality and could also deteriorate its performances. In this vein, a base for functioning of intelligent decision-making support system is provided. Hence, we accomplished preconditions for organizational performances improvement and knowledge acquisition concerning areas that must be under special treatment in order to enhance firm performance level.
Keywords: improvement of organizational performance, systems for decision-making support, business continuity, management for business continuity
Recieved: 15.11.2010 Accepted: 15.12.2010 UDC: 005.6