A QUALITY MODEL FOR SOCIAL COLLABORATIVE COMPANIES WITH A VALIDATION BASED ON GIOIA METHODOLOGY
Pierina Moreno,
Rejina M. Selvam,
Frederic Marimon
Abstract: In this paper, a Quality Model for Collaborative Social Enterprises (SCC) proposed in the article "On the Convergence of Collaborative and Social Economy: A Quality Model for the Combined Effect" (2021) was validated through the Gioia methodology. Semi-structured interviews were carried out based on a questionnaire applied to an intentional sample. As a result, the Quality Model was improved, and new aspects were recognized such as: the importance of sustainability in SCC even if the companies are non-profit, the importance of the communication of social mission, an adequate definition of the decision-making process, the consideration of aspects related to ethics in data management, the definition of platform requirements and customer experience, and, finally, the need to have a social impact assessment as part of the main indicators. In addition to a general review in terms of drafting and organisation of the model, maintaining its dimensions and graphic representation remained unchanged.
Keywords: Collaborative consumption, Platform economy, Digital economy, Sharing economy, Quality, Social economy
DOI: 10.24874/IJQR18.02-01
Recieved: 05.03.2023 Accepted: 15.09.2023 UDC: 005.336.3
Reads: 169 
