MANAGING CREDIT AND CARD FRAUD PHENOMENA IN THE BANKING SYSTEM OF THE REPUBLIC OF SERBIA

Nikola Stefanović, Tamara Đalić, Jovana Vesić

Abstract: The paper discusses an analysis of credit and card fraud phenomena identified by a multinational bank in the Republic of Serbia. The research aims to evaluate the effectiveness of existing systems and practices for managing fraud risks in the banking sector of the Republic of Serbia. It explores the potential impact of fraudulent activities on the credit and card processes, as well as risk management in the banking system during the period before, during, and after the Covid-19 pandemic, specifically from 2018 to 2022. The most significant research result provides a descriptive profile of potential fraud perpetrators in the banking sector. This can contribute to decision-makers in finance, managers, and analysts to better scrutinize the profiles of potential credit users. Recognizing early signs that indicate a person is likely to commit fraudulent acts allows banks to prevent potential fraud in a timely manner, thus averting possible financial losses.

Keywords: Banking risks, Credit frauds, Fraud perpetrator, Credit card

DOI: 10.24874/IJQR18.01-15

Recieved: 20.10.2022  Accepted: 20.08.2023  UDC: 336:364-781.2

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