VALIDATING IoT-RELATED ISO 10001 HAND HYGIENE PRIVACY CODES IN HEALTHCARE

María Belén Ortiz, Stanislav Karapetrovic

Abstract: Six Healthcare Workers' Hand Hygiene Privacy Codes (HW-HH-PCs), addressing data collected through an automated HH Monitoring Technology (HHMT), are validated. These HW-HH-PCs illustrate integrative augmentation with ISO 10001:2018 customer satisfaction and ISO/IEC 27701:2019 privacy management standards. A focus group of infection preventionists, managers and technology specialists from a Canadian hospital was conducted to verify the HW-HH-PCs' feasibility. An electronic survey and personal interviews with HWs from the hospital were then performed to evaluate the perceived importance of the three feasible and additional HW-HH-PCs. HWs recognized the feasible codes as important and reported feeling more comfortable with the automated HHMT if they were to be established. This paper may be the first to present empirical data about the feasibility and perceived importance of privacy-related codes that follow ISO 10001 and ISO/IEC 27701 guidelines.

Keywords: customer satisfaction, privacy, internet of things, healthcare, standards, integrated management systems

DOI: 10.24874/IJQR18.01-04

Recieved: 10.09.2022  Accepted: 15.07.2023  UDC: 006.013

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