THE ROLE OF QUALITY IN BUILDING RELATIONSHIPS WITH MRO (MAINTENANCE, REPAIR AND OPERATING) SUPPLIERS

Rafał Rasztorf, Maciej Urbaniak, Dominik Zimon

Abstract: Building relationships with MRO (Maintenance, Repair and Operating) suppliers by manufacturing companies is of particular importance to ensure continuous processes in the supply chain. For this reason, it is particularly important for the customer companies to ensure quality by MRO suppliers. The results of the empirical research clearly indicate that the quality of products plays a priority role as a criterion for selecting and building relationships with MRO suppliers. These suppliers are assessed in detail both in terms of the technical quality delivered through product quality control and organizational quality through periodic process audits. More and more often, companies that are buyers not only set requirements and assessment criteria, but also offer support programs to their suppliers. These programs focus on the possibilities of improving the technical quality of products as well as the quality of processes by improving their efficiency and effectiveness.

Keywords: MRO; Quality; Suppliers

DOI: 10.24874/IJQR17.03-09

Recieved: 08.02.2023  Accepted: 14.08.2023  UDC: 005.6

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