Abstract: In today's business environment, competitive characteristics are considered essential to be able to develop and compete. Therefore, the government applied the best quality systems at all levels. In recent years most governmental institutions focused on using Total Quality Management. There are lots of factors that affect the implementation of TQM in every organization. This paper reviews the literature to explore those factors that influence the successful implementation of TQM to identify the success factors that are critical to consider. Previous literature in the field was gathered and analyzed using a categorization method to identify essential factors to the successful implementation of TQM. Several factors were placed in the literature, which could be sorted into different categories that will be determined later. Stakeholders will need to work on these areas to ensure the successful implementation of TQM and decrease the challenges and the chance of failure. The paper also discusses how these factors can be used to enable the country to ensure that this work could be generalized. This paper hopes that this paper contributes to the current body of knowledge on applying TQM techniques and provides a helpful reference for future research and operational recommendations. The researcher's passion drives this study to identify the best practices and factors that can foster or inhibit TQM implementation in the public sector. This area seems under investigation, which could help policymakers pursue better governing.
Keywords: Total Quality Management; Factors influencing implementation; Success factors; Service Quality
Recieved: 01.10.2021 Accepted: 24.04.2022 UDC: 005.6