| 2. Mikhail Yu. Kozminykh, Yuri S. Klochkov | 23-46 |
| SUPERVISION AND SAFETY QUALITY IMPROVEMENT OF HIGH-TECH ENTERPRISES BY A RISK-BASED APPROACH 10.24874/IJQR20.01-02 | |
| 3. Gozde Yanginlar | 47-58 |
| BLOCKCHAIN SMART CONTRACTS IN LOGISTICS INDUSTRY: A QUALITATIVE STUDY FOR ENHANCING LOGISTICS SERVICE QUALITY 10.24874/IJQR20.01-03 | |
| 4. Ammar A. Naji | 59-76 |
| LEVERAGING GIS FOR SUSTAINABLE URBAN DEVELOPMENT: A DATABASE-DRIVEN APPROACH TO ENHANCING URBAN QUALITY OF LIFE 10.24874/IJQR20.01-04 | |
| 8. Dmitriev Andrey, Razov Igor, Slavcheva Galina, Solonina Valentina | 127-146 |
| QUALITY AND COMPETITIVENESS OF 3D-PRINTED SLABS 10.24874/IJQR20.01-08 | |
| 9. Adi Prasetyo Tedjakusuma, Waiphot Kulachai | 147-164 |
| FROM SERVICE TO TRUST: INVESTIGATING THE ROLE OF E-SATISFACTION IN MEDIATING CUSTOMER SERVICE AND EFFICIENCY ON E-TRUST 10.24874/IJQR20.01-09 | |
| 10. Paulo Ávila, Roberto Monteiro, Alzira Mota, Hélio Castro, Luís Pinto Ferreira, João Bastos, Nuno O. Fernandes, Joaquim Moreira, José Sá | 165-178 |
| MAPIC - A NEW COMPREHENSIVE METHODOLOGY FOR PROCESS IM-PROVEMENT 10.24874/IJQR20.01-10 | |
| 19. Mykhailo Ioffe, Larysa Kalachevska, Oksana Vakun, Olha Dzhyhora, Olga Storozhuk | 289-302 |
| ENHANCING LEADERSHIP COMPETENCES FOR MANAGERS IN UKRAINE'S RECONSTRUCTION EFFORTS 10.24874/IJQR20.01-19 | |
| 20. Ernest Vlačić | 303-320 |
| ABSORPTIVE CAPACITY AS A CATALYST FOR INNOVATION AND BUSINESS PERFORMANCE: EMPIRICAL EVIDENCE FROM CATCHING-UP ECONOMIES 10.24874/IJQR20.01-20 | |