Volume 12 Number 4 Year - 2018

Number of articles: 14



STAKEHOLDER MANAGEMENT IN REVERSE SUPPLY CHAINS - THE RANKING OF REVERSE SUPPLY CHAINS ENTITIES UPON REQUIREMENTS' FULFILLMENT

Authors: Snezana Nestic, Nikolina Ljepava, Aleksandar Aleksic

Abstract: Stakeholder management encompasses different activities which have a significant impact on the project realization. Business practice indicates that before and during the project realization, an organization that implements the project, or even consortium of entities, should put much attention in to satisfy different stakeholders' requirements. The aim of this paper is ranking of reverse supply chain (RSC) entities upon key stakeholders requirements' fulfillment. In the first step of research, key stakeholders are identified through stakeholder management analysis. Their requirements are analyzed and weighted by using fuzzy Delphi method. The decision makers perform their assessment taking in account linguistic expressions, so they do not need to think about precise numbers. In this way, the process of decision making is made easier compared to the conventional approach. The determination of the RSC entities upon key stakeholders requirements' fulfillment is performed by using the fuzzy ELECTRE method.

Keywords: Decision Sciences, reverse supply chains, fuzzy sets, fuzzy group decision making, ELECTRE

DOI: 10.18421/IJQR12.04-12

Article info: pp. 975-988

Recieved: 19.06.2018  Accepted: 23.08.2018  UDC: 05.311   Downloads: 107


Volume 13 (2019)

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